Boarding Hours Policy:

One boarding stay includes a full day of play with a subsequent night of boarding.

On the first day, bring your dog at any time for check-in (6:15am-12:45pm or 4pm-7:45pm), their overnight ends at 10am on day 2. If a pup has not been picked up by 10am a hourly care, day play, or overnight will add on depending on reservation and pick up time.

Your reservation is billed according to your booking, early pick ups and late drop offs are always allowed but will not reduce the stay cost.

Meals/Medications:

We encourage you to send your dog’s regular meals in individual and labeled zip lock baggies to ensure proper portions.

Our morning feed is at 6:15AM, the Lunch feed is at 1PM (if applicable) and the evening meal service is at 6:30PM. You may send toppers or cans of wet food to be added. We can keep refrigerated and frozen food but can not accept home-prepared raw meals.

Medications should be provided separately, not placed in food bags. If possible, us a pill organizer or individual pill bottles when providing more than 2 medications for us to administer. We always recommend that you send 1 or 2 additional doses in case of pick up delays or other issues.

What to Bring for Overnights:

There are only 3 items we encourage you to send with your pup:

1. Their food,

2. Their medication (if applicable) and

3. A Comfort Item, an inexpensive item like a fleece blanket that smells like your home

   We will provide everything else needed!

Boarding Cancellation Policy:

• For cancellation requests sent in writing (email or text) before 7am 2 or more days before scheduled drop off your deposit will be moved to your store credit for use in a future booking.

• For cancellation requests after 7am two days before your reservation day, your deposit is forfeit. 

• HOLIDAY CANCELLATIONS: Cancellation or alteration requests must be received in writing (text preferred) 7 days before the holiday. (Thanksgiving, Christmas, 4th of July)

  We will make every effort to accommodate booking changes but they are subject to cabin availability

Boarding Bonuses:

• Stays of more than 7 nights include a basic bath. You can upgrade to a minispa or full groom at a discounted rate.

Long Term Boarding:

• Stays of 14 nights or longer receive an automatic 10% discount (no other discounts apply)

• Stays booked as 30 nights or more are eligible for a larger discount